These terms are an agreement between you and HuntCustomer ("we", "us"). By creating an account or using the service you accept them.
HuntCustomer provides a sales platform — CRM, calling with HuntCustomer phone numbers, lead discovery, email sequences, documents, and an optional managed calling service ("Reps on Quota"). Features may evolve; we will not materially reduce the core service you pay for during a paid period.
You are responsible for your team's use of the service and for keeping credentials secure. Workspace owners control their data, members, phone numbers, and client-portal access.
You are responsible for the legality of your outreach. You agree to use calling, lead, and email features only in compliance with applicable laws, including the TCPA, the Telemarketing Sales Rule, state telemarketing laws, and CAN-SPAM. The platform provides guardrails — calling-hour windows, Do-Not-Call lists, consent-aware recording — but they do not substitute for your own compliance. You must not use the service for robocalls, prerecorded or artificial voice messages, caller-ID spoofing, harassment, or any unlawful, deceptive, or abusive purpose. We may suspend accounts that generate abuse complaints, illegal activity, or carrier spam flags.
HuntCustomer is not a telephone service and does not support 911 or other emergency calls. The service is an outbound sales tool; calls to emergency numbers are blocked. You must maintain a traditional phone line or mobile service for emergency calling, and you must ensure your team understands this limitation.
Numbers provisioned through the service are licensed for your use while your subscription is active. Released or unpaid numbers may be reclaimed and cannot be recovered. If you wish to port a number out, contact us; porting is subject to carrier procedures and a paid-up account.
Your customer content remains yours. You grant us the limited rights needed to host and process it to provide the service, as described in the Privacy Policy. You are responsible for having a lawful basis for the personal data you upload or collect through the service, including call recordings.
The service depends on third-party providers (telephony, payments, email, data, AI). We are not liable for their outages, but we choose established providers and work to restore service promptly.
The service is provided "as is". We do not warrant uninterrupted or error-free operation, and we make no guarantee of sales outcomes, meeting volumes, lead accuracy, or deliverability. AI-generated summaries are aids, not records of truth — verify before relying on them.
To the maximum extent permitted by law, our total liability arising out of the service is limited to the amounts you paid us in the three months before the claim, and we are not liable for indirect, incidental, or consequential damages, including lost profits or regulatory fines arising from your outreach practices.
You will indemnify us against third-party claims arising from your content or your use of the service in violation of law or these terms — including telemarketing claims relating to calls you or your team place.
You may cancel at any time from Billing. We may suspend or terminate for breach of these terms, non-payment, or legal risk, with notice where practicable. On termination, section 6 of the Privacy Policy governs deletion of your data.
Please read this section carefully — it affects your legal rights. Any dispute arising out of or relating to the service or these terms that cannot be resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, held in Harris County, Texas (or remotely by agreement). You and HuntCustomer each waive the right to a jury trial and the right to bring or participate in any class, collective, or representative action. Either party may instead bring qualifying claims in small-claims court, and either party may seek injunctive relief in court for intellectual-property misuse. You may opt out of this arbitration provision by written notice within 30 days of first accepting these terms.
These terms are governed by the laws of the State of Texas, USA. If any provision is unenforceable, the rest remain in effect. We may update these terms; material changes take effect 14 days after notice, and continued use is acceptance.